DoorDash Reviews

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General rating

1.1/5.0

Of the 45 reviewers, 1 (2.22%) recommend this store.

Customer reviews

5

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42

What is your rating for DoorDash?

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Nasty driver are and drank my food

Nasty driver are and drank my food. Doordash credit me 5 dollars on a 45 dollars order. Disgusting. Lost my money and never had dinner

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0

Porter803

Reviewed on: Jul 02, 2023

I wish I could give this company zero…

I wish I could give this company zero stars! They hire some of the most disrespectful and unprofessional drivers. I order from this company alot but orders are always missing items. When I report my missing items, they are always denying me a refund. I'm sick and tired of this company and will be reporting them to the better business bureau for keeping my money when I'm missing items.

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0

Gene M.

Reviewed on: Jul 01, 2023

Need my credit card for a free lunch?

My boss put a $20 credit on this App. When I tried to use it the total was less than $20 but Doordash still wanted my credit card.... WHY???? I could not order my lunch without putting my credit card info in so I cancelled my order. That is a scam. I know what kind of people they hire and I would never give out my credit card info or use Doordash myself.

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0

Burton596

Reviewed on: Jun 29, 2023

I placed an order with DoorDash for and didn't receive an item and they denied a refund.

I placed an order with DoorDash for a delivery from Subway. The store did not send one item. I ordered a sub and two cookies - I received only one cookie. When I contacted DoorDash support, they said I am not eligible for a refund. When I contact the store, they tell me to contact DoorDash - Why would I lie and want a refund for one cookie that costs maybe $1.29? This is something genuine and needs to be fixed in order to avoid such situations in the future - why should a customer suffer for an order they received wrong? DoorDash never compensates - this is stealing from a customer who pays for items they don't receive -very bad customer service - I do not know why people order from them - they are ripping customers! Terrible experience every time with them. Worst customer service!

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1

Murray

Reviewed on: Jun 29, 2023

Charged for nothing!

I cannot believe that Door Dash would not refund or at least credit my money when the Door Dash Driver delivered my food to another house. The Driver even reported as such. I called a few times, it was escalated more than once but still no credit. I even sent them pictures of the house where they dropped it off versus mine. This is just one of many bad experiences with them.

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1

Randall V.

Reviewed on: Jun 28, 2023

Horrific service and their customer…

Horrific service and their customer service is a joke I saw that a service charged $29.48 then yesterday it flashed on my phone that after tip that charge updated to 58.98. What?! Some thief gave themselves a $30 tip how could they do that? I called and was on hold for hours for door dash customer service then I called bright and early today and finally someone named Gilda answered and she was not very good as assessing the situation then she said she would transfer me to the department who can help then 10 minutes on hold she says they're having g a problem with that department and promises to call me back in 10-15 minutes but keeps saying have a good day I said please do t forget about me. 2 hours later I called and I know it was her voice that answered I told her I was calling back and she transfers me and I've been on hold for approx 35 minutes now. This is unbelievable.

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1

Jose R.

Reviewed on: Jun 28, 2023

Beware of DoorDash subscription tricks

My wife ordered DoorDash a few times earlier this year. Then, when checking our AMEX credit card statements a month or two after the last time she ordered, I noticed a recurring charge of $9.99 and neither of us had ordered anything. I queried the charge with AMEX and they eventually refused to refund the money because DoorDash claimed it was for an ongoing subscription to their service. I think that DoorDash had surreptitiously included the subscription as part of the order process. It is only a small amount of money, but if I had not noticed, DoorDash would have had its hand in my pocket forever. What the company did is reprehensible and they need to be held to account. I am complaining to Consumer Protection in Western Australia and am writing this post to warn other potential DoorDash users of this scam. Check your credit card statements to see if they are milking you. I will never use them again and they deserve to go out of business.

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0

Meghan744

Reviewed on: Jun 27, 2023

First time customer

First time customer. Ordered 1 sandwich and 1 brownie. Never received delivery. No attempt to correct mistake and doubtful that I'll receive the promised credit.

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1

Randall.Stanley

Reviewed on: Jun 27, 2023

Worst experience I’ever had

Worst experience I’ever had. Never on time, always extra fees. They care nothing about customer service. Most useless company ever delt with. No wonder the whole world hates them. They will even cancel orders randomly just to screw you over and then refuse to refund.

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0

Leah141

Reviewed on: Jun 26, 2023

Have been very sick and was gifted door…

Have been very sick and was gifted door dash cards. Today is our anniversary. Have been sitting here starving trying to order for an hour. First restaurant timed out for the evening just I we entering payment info. The next one wouldn't let the order be placed because we didn't choose a sauce. Searched menu for this sauce and got "no matches". No place to choose sauce. Just hope can somehow use this card up and delete the app.

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1

Corey F.

Reviewed on: Jun 25, 2023

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FAQs by the Kupn Community

I have had horrible service from doordash and reading the reviews, I see nothing positive coming from others. How come you don't do anything about it?

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Do customers realize that the driver is aware if you have tipped or not and can decline your order? Door dash doesn't pay enough, you need to tip!

Austin423 Aug 17, 2022

First, DoorDash collects a tip BEFORE you get service. I always tip, so should you. Ubereats lets you tip AFTER you get service - better. Caveat - getting your tip back from DoorDash for bad service is almost impossible.

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Where's my review?

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Do other drivers get popup ads on their phones after installing the app?

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Are there other similar companies to DoorDash that are less expensive or better?

Allen77 Jun 25, 2020

Grubhub has lower rates now. Even on restaurants with higher fees, it is worth avoiding Doordash

Carmen.Murray May 09, 2020

I guess like Grubhub, pretty much like doordash.com.

Fields988 Nov 06, 2019

No, they are all the same. Uber Eats, Grub Hub... All middle Men delivery services

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